TERMS AND CONDITIONS OF SALE
INSUN
Last updated: 22/11/2024

1. Introduction

These Terms and Conditions of Sale (the “T&Cs”) govern the contractual relationship between INSUN, registered under number 93108072500019, whose registered office is located at 10 route de Vauzelle 37600 Loches, France, and any natural or legal person (hereinafter the “Customer”) making a purchase via INSUN’s website (hereinafter the “Website”).
By placing an order on the Website, the Customer accepts these T&Cs without reservation.

2. Products and Services

INSUN sells a range of products including, but not limited to:

  • Fire pits,
  • Spas,
  • Kamados,
  • Garden furniture sets
  • as well as their accessories.

Each product is accompanied by a detailed description available on the Website. Product photographs are provided for illustrative purposes only and are not contractually binding.

3. Orders

  1. Ordering process:
    Orders are placed online on the Website. The Customer selects the desired products, adds them to the basket and confirms the order after checking the details (quantities, specifications, prices, etc.).
  2. Order confirmation:
    An order is only considered final once confirmation has been received from INSUN by email. INSUN reserves the right to refuse or cancel any order on legitimate grounds (e.g. product unavailability, payment problem, suspected fraud).
  3. Product availability:
    Offers are valid for as long as they are displayed on the Website, while stocks last. In the event of unavailability, INSUN will inform the Customer and may offer an equivalent product or refund the order.

4. Prices and Payment

  1. Prices:
    Prices displayed on the Website are in euros (€), inclusive of all taxes (TTC). Delivery charges are shown separately before the order is confirmed. INSUN reserves the right to change its prices at any time, but products are invoiced on the basis of the prices in force at the time of the order.
  2. Payment:
    Payment may be made by the following means: bank card, bank transfer, or any other payment method offered on the Website. Payment is secured by SSL/TLS, PCI-DSS or 3D Secure systems.
  3. Late payment or payment refusal:
    In the event of non-payment or a problem with the transaction, INSUN reserves the right to suspend or cancel the order.

5. Delivery

  1. Delivery times:
    INSUN undertakes to dispatch products within the timeframes stated on the Website at the time of the order. However, these timeframes are indicative and may vary in the event of force majeure or exceptional disruption.
  2. Delivery areas:
    Products are delivered to the address given by the Customer when placing the order. INSUN delivers only within mainland France (excluding the French overseas departments and territories (DOM-TOM) and Corsica).
  3. Delivery charges:
    Delivery charges are calculated according to the weight and volume of the products and the destination. They are communicated to the Customer before the order is confirmed.
  4. Liability:
    The Customer must check the condition of the products on delivery and report any anomaly or damage to the carrier and to INSUN within 48 hours.

6. Right of Withdrawal

  1. Statutory period:
    In accordance with the legislation in force, the Customer has a period of 14 days from receipt of the products to exercise their right of withdrawal without having to give any reason.
  2. Return procedure:
    The product must be returned in its original condition (no used or damaged product may be returned), together with all its accessories and in its original packaging, to the following address: 10 route de Vauzelle 37600 Loches. Return costs are borne by the Customer, except in the case of a defective product or an error on INSUN’s part.
  3. Refund:
    INSUN undertakes to refund the Customer within 14 days of receipt of the returned products.

7. Warranty

  1. Statutory warranty:
    All products sold by INSUN benefit from the statutory warranties of conformity and against latent defects, in accordance with Articles L.217-4 et seq. of the Code de la consommation (French Consumer Code) and Articles 1641 et seq. of the Code civil (French Civil Code).
  2. Commercial warranty:
    Certain products may benefit from a specific commercial warranty, the terms of which are set out in the documentation supplied with the product.
  3. Exclusions:

    Improper or non-compliant use:
    Damage caused by use that does not comply with the manufacturer’s instructions or with the safety standards in force.

    Poor maintenance or negligence:
    Lack of regular maintenance or use of unsuitable maintenance products.
    Improper cleaning or prolonged exposure to unsuitable conditions (humidity, excessive heat, etc.).

    Non-compliant installation:

    Installation carried out without following the instructions or local electrical standards.

    Damage resulting from an inadequate power supply (overvoltage, sudden power cut, lack of earthing).

    Unauthorised work:

    Repairs or modifications carried out by third parties not approved by INSUN or by the manufacturer.

    Replacement of parts with non-original components.

    Normal wear and tear:

    Wear resulting from normal use of electrical or electronic components and of the external parts of the appliances.

    Accidental or environmental damage:

    Damage caused by impacts, falls, floods, fires, power surges or any other external event.

    Prolonged exposure to bad weather or extreme climatic conditions for which the product is not designed.

    Use of non-approved accessories:

    Damage resulting from the use of accessories or spare parts that are not compatible with or not approved by the manufacturer.

    Recommendations

    To avoid any exclusion from the warranty, it is essential to:

    Read and follow the user and installation manual supplied with the product.

    Use the product only in accordance with the manufacturer’s recommendations.

    Contact an approved professional for any technical work.

    If in doubt about warranty coverage, the Customer is invited to contact INSUN customer service at contact@insun.fr.

    However, the warranties do not apply in the following cases:

8. Liability

INSUN cannot be held liable for any indirect damage resulting from the purchase or use of the products. In the event of a problem relating to a product, INSUN’s liability is strictly limited to the amount of the order concerned.

9. Personal Data

INSUN collects and processes the Customer’s personal data in compliance with the regulations in force (GDPR). The data is used to process orders and improve the customer experience. The Customer has the right to access, rectify and erase their data by contacting: contact@insun.fr

10. Intellectual Property

All elements on the Website (texts, images, logos, etc.) are protected by copyright. Any unauthorised reproduction or use is strictly prohibited.

11. Disputes and Governing Law

Governing law:
These T&Cs are governed by French law.

Mediation:
In the event of a dispute, the Customer may refer the matter free of charge to a consumer mediator in accordance with Articles L.612-1 et seq. of the Code de la consommation (French Consumer Code).

Competent court:
Failing amicable resolution, any dispute shall be brought before the competent courts for the place of INSUN’s registered office.

12. Contact

For any questions, the Customer may contact INSUN:
Telephone: 06 81 53 53 41
Email: contact@insun.fr
Address: 10 route de Vauzelle 37600 Loches

By confirming their order, the Customer declares that they have read and accept these Terms and Conditions of Sale.